IT Tech-Tier 1 Part-Time

Are you a working student or recent grad with a real foundation in IT, looking for hands-on experience in a modern Microsoft cloud environment? CooperRiis is looking for a dependable, communicative IT Technician to provide on-site support to our staff across two campuses - a chance to work alongside an experienced IT team and grow your skills on systems that matter., * Take on tech tasks assigned by senior team members - Tier 1 fixes, gathering details from users, following up with them, and helping train users on new systems - and see them through

• Provide hands-on support at our campuses - sometimes working through a task with a teammate at another location guiding you. Staying in clear, regular communication about where you are and how a task is going is the heart of the job
• Set up and maintain computers and mobile devices, swap and configure hardware, and manage user accounts
• Help users learn new systems and solve common problems themselves
• Document your work and keep the team in the loop
• Participate in the on-call rotation for after hours IT support

Do you have experience in User training (technical support)?, * A real foundation in IT - through experience, coursework, a certification, or hands-on self-directed work

• Understanding the function of computer systems in a business environment
• Ability to describe technical information in easy-to-understand terms
• Preferred experience with Electronic Health Records program