Claims EDI Helpdesk Support

Our client is seeking a dedicated and customer-focused professional to join our Claims EDI Helpdesk team supporting the Indiana Medicaid account. This fully remote role involves providing front-line support to providers and trading partners regarding electronic claims submissions and EDI-related inquiries. The ideal candidate will be comfortable handling a high volume of phone calls and delivering exceptional service in a fast-paced environment., * Respond to inbound calls and emails from providers and trading partners regarding EDI claim submissions, rejections, and processing issues.

• Troubleshoot and resolve technical issues related to electronic data interchange (EDI) formats, transactions, and connectivity.
• Document all interactions and resolutions in the appropriate tracking systems.
• Collaborate with internal teams to escalate and resolve complex issues.
• Educate callers on EDI processes, requirements, and available resources.
• Maintain up-to-date knowledge of Indiana Medicaid policies.

Do you have experience in Ticketing system technical support?, Do you have a High school diploma or GED?, * High school diploma or equivalent; associate degree or higher preferred.

• 1+ years of experience in customer service, helpdesk support, or healthcare claims processing.
• Familiarity with EDI formats (e.g., 837, 999, 277CA) and Medicaid claims systems is a plus.
• Strong verbal communication skills and phone etiquette.
• Ability to work independently in a remote environment with minimal supervision.
• Proficiency in Microsoft Office and helpdesk ticketing systems., * Must be able to successfully pass a background check with no felony convictions.
• Must be eligible to pass a DOI (Department of Insurance) compliance screening, as required by the client and Indiana Medicaid program.

Founded in 2015, RADcube is a leading technology consulting and software development firm headquartered in Carmel, Indiana. The company specializes in transforming enterprise ideas into real-world innovations by leveraging emerging technologies such as Artificial Intelligence, Blockchain, and Cloud Computing.

With nearly a decade of industry experience, RADcube serves diverse sectors, including healthcare, finance, government, and manufacturing. Their core service portfolio includes:

Digital Transformation and strategy consulting. Custom Software Development tailored to specific business needs. Advanced Data Analytics and AI-driven platforms. Cybersecurity and risk management.

Recognized for its innovation-led culture, RADcube operates RADlabs, an R&D hub focused on high-impact solutions like Responsible AI and Intelligent Automation. The firm is committed to a human-centric approach, ensuring cutting-edge technology delivers measurable business outcomes and long-term success for global clients.

The company’s commitment to innovation has earned significant industry honors:

2026 TechPoint Mira Awards Finalist: Named a finalist for Tech Company of the Year, recognizing high-growth pioneers that demonstrate extraordinary leadership.

Public Sector Excellence: Awarded the Utah NASPO Cloud & Software Solutions Contract, solidifying their role as a trusted partner for large-scale government digital initiatives and more.