Service Desk Technician II

· Networking: 2 years (Preferred)

· Operating Systems: 2 years (Preferred)

· Software Troubleshooting: 2 years (Preferred), · Ability to build out multiple versions of Windows Desktop OS from scratch and support it.

· Proficient & confident communication skills, effectively communicates with and engages all levels of the organization from peers to senior management to customers both verbally and in writing.

· Ability to maintain the highest level of accountability, confidentiality, ethics, and integrity and to share information with resources appropriately.

· High standards for productivity with the ability to work in a fast-paced environment and juggle multiple competing tasks and demands. Utilization of effective organization and prioritization skills to complete assignments within established time frames.

· Ability to make decisions quickly, evaluate risks, act in times of uncertainty, think creatively, and bounce back from failure.

· Some Service Desk & IT infrastructure support in an SMB environment.

· Some Windows Server experience.

· Light understanding of Active Directory administration, DHCP, and DNS.

· Light understanding of routing, switching, and networking.

· Light understanding of virtualization platforms (VMware, Hyper-V, Azure, and AWS).

· Light experience with Exchange, terminal servers, anti-virus solutions, backup software solutions, Office 365, security solutions, and VoIP phone systems. Desire and demonstrates the ability to continuously learn (new technologies, client business issues, other job functions, etc.)., * Do you have past experience working in an IT ticketing system?

Experience:

• Technical Support: 1 year (Required)

Language:

• English (Required)

Referral program, 401(k), Health insurance, 401(k) matching, Paid time off, Vision insurance, Health savings account, Dental insurance, * 401(k)

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance