IT Desktop Support Technician/Recent IT graduate

• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
• Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
• Responsible for effective e-mail communications and ability to create and maintain basic
• documents/records: TYPICAL EXAMPLES: –contact lists –process logs –problem incidence reports –customer information updates - exterior ship orders –inventory, maintenance or other service records–handling standard facilities administration requests
• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
• Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: –understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

Do you have experience in Productivity software?, Do you have a High school diploma or GED?, * Knowledge of computing and networking concepts and fundamentals

• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
• Knowledge of computer security policies and a general overall knowledge of computer security concepts.
• 1 year or more IT experience preferred, but recent college graduates will be considered

Education Requirements: *, Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent, * Do you have at least 1 year of hands-on experience in IT support tasks such as imaging computers, resolving ServiceNow tickets, or basic hardware troubleshooting?

• How comfortable are you working with tools like Microsoft Office, ServiceNow, and basic networking concepts (e.g., IP, connectivity, troubleshooting)?
• Are you a US Citizen or GCH? If on Visa please mention the Visa

Status?

• Are you ready for background check and drug screen in accordance

with the local law and regulations?

3.33.3 out of 5 stars Cedar Falls, IA 50613 $20 - $24 an hour - Contract, Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• Vision insurance
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Referral program
• Vision insurance, Are you Comfortable with Bi-Weekly payroll policy?
• Please share your Street address, City and postal code.
• Do you have any exp with break fix for hardware/software and ensuring customer satisfaction?
• This is for one, 1st shift position (7:00 am to 3:30 pm) - will work ONSITE

Please confirm