IT Field Technician

We are looking for a dedicated and customer-focused IT Field Technician to join our team. In this role, you will be the face of our IT Department - traveling to all of our locations to keep our hardware, software, and network infrastructure running smoothly. If you are a hands-on problem solver who takes pride in delivering excellent service and thrives in a fast-paced, multi-site environment, we want to hear from you!, * Travel to various company locations to provide hands-on IT support for end-users, addressing hardware, software, and basic network connectivity issues

• Install, configure, and upgrade workstations, printers, and peripheral devices
• Assist with the physical setup and troubleshooting of network equipment, including routers, switches, and cabling
• Maintain accurate and up-to-date notes on all service requests, troubleshooting steps, and resolutions within the company’s ticketing system
• Help track IT inventory, deploy new equipment, and process the retirement and recycling of hardware
• Conduct routine checks and physical maintenance of IT equipment at all sites

Do you have a valid Driver’s License license?, Do you have experience in Windows?, * Previous experience in IT Helpdesk, Field Tech Support, or a related technical role preferred

• Solid understanding of Windows operating systems, basic networking principles, and standard office hardware
• Must hold a valid driver’s license with a clean driving record - a company vehicle is provided
• Must successfully pass a background check and pre-employment drug screen
• Excellent communication skills, a friendly demeanor, and the ability to explain technical concepts clearly to non-technical staff

Physical Demands & Work Environment

• This role requires frequent travel between multiple local and regional office locations
• Must be able to safely lift equipment weighing up to 50 lbs., * Field Tech Support: 1 year (Preferred)
• IT Helpdesk: 1 year (Preferred)

License/Certification:

• Driver’s License (Required)

Ability to Commute:

• Fayetteville, AR 72703 (Required)

Pulled from the full job description

• Parental leave
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Employee discount
• Vision insurance, * Comprehensive Medical, Dental & Vision Insurance
• 401(k) Plan with Company Match
• Paid Time Off & Vacation
• Company vehicle provided for travel between locations
• A people-first, team-oriented culture
• Long-term job security with a growing organization
• Employee discounts on products and services, * 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Vision insurance

At Superior Automotive Group, we are more than just a collection of dealerships and businesses - we are a growing, family-oriented organization that invests in the people who keep us running. We are looking for dedicated professionals who want to grow with us!