Helpdesk Supervisor

• Supervise and support Helpdesk Operators to ensure efficient delivery of maintenance and facilities services
• Manage reactive maintenance requests, assigning tasks to engineers and monitoring completion within contractual timescales
• Lead on workflow and jeopardy management to minimise service failures and maintain KPI performance
• Support the management and upkeep of the Maximo CAFM system, ensuring records, job updates, and compliance documentation are accurate and up to date
• Coordinate subcontractors, outstanding works, service reports, and maintenance documentation
• Produce performance, utilisation, deduction, and service delivery reports for management and client review
• Monitor contract performance, identify trends, and support continuous service improvement initiatives
• Ensure compliance with company procedures, audits, LOPs, health & safety, and contractual requirements
• Support staff management duties including rotas, training, absence management, and performance monitoring
• Liaise professionally with clients, contractors, engineers, senior managers, and NHS stakeholders
• Provide Helpdesk cover during absences and participate in on-call and emergency recall procedures when required
• Work across multiple healthcare and community sites to support reliable and compliant facility operations

Do you have a valid Driving License license?, Do you have experience in Technical support?, Do you have a GCSE?, Multi Trades Recruitment are seeking a dynamic and experienced Helpdesk Supervisor to lead our technical support team. This is a great temp to perm opportunity for an experienced Helpdesk Supervisor., * Experienced within a maintenance or facilities management environment, ideally within healthcare or NHS estates

• Strong leadership and organisational skills with experience supervising or supporting Helpdesk teams
• Confident managing reactive maintenance workflows, CAFM systems, reporting, and contractor coordination
• Knowledge of building fabric, maintenance processes, and mechanical/electrical systems
• Strong communication and customer service skills, with the ability to liaise confidently at all levels
• Proactive problem solver with excellent attention to detail and a commitment to service delivery
• Capable of working independently while supporting team performance and development
• Experienced in producing reports, analysing trends, and supporting continuous improvement initiatives
• Flexible and adaptable to changing operational requirements, including shift cover and on-call duties
• Recognised apprenticeship or engineering qualification preferred, with GCSE Maths and English (or equivalent)