Help Desk - Maintenance Services

Your duties will include, but are not limited to:

• Receiving calls and emails from clients requesting new jobs, updates on existing works, or progress on quotations.
• Liaising with engineers and contractors to allocate new jobs and obtain updates on ongoing works.
• Using our job management software to create, update and review jobs and quotations (full training provided).
• Updating client portals with real-time information received from engineers and contractors.
• Raising quotes for potential works and invoices for completed works using our in-house systems (full training provided).
• Participating in the company’s on-call rota to respond to out-of-hours calls and queries when required.

Do you have experience in Time management?, The successful candidate will be confident, enthusiastic and professional, with an excellent telephone manner and a positive attitude. You will enjoy building relationships with clients and contractors and thrive in a fast-paced environment.

Previous experience within a facilities management, maintenance, helpdesk or similar customer service role would be advantageous. Applicants should be comfortable using Microsoft Office and IT-based job management systems and be capable of managing multiple tasks simultaneously., * Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, contractors and colleagues.

• Outstanding attention to detail and the confidence to question information where necessary.
• Strong organisational and time management skills, with the ability to prioritise workloads and meet deadlines.
• Good computer literacy, including experience using Microsoft Office applications.
• The ability to work effectively as part of a team whilst remaining self-motivated and proactive.
• A passion for delivering exceptional customer service., * Facilities management: 1 year (preferred)

Pulled from the full job description

• Annual leave
• Free parking
• Company pension
• On-site parking, * Competitive salary
• 20 days annual leave plus Bank Holidays
• Company pension scheme
• Company mobile phone for when on call
• Company laptop for when on call
• Free on-site parking
• Ongoing training and development opportunities
• Excellent career progression prospects, * Company pension
• Free parking
• On-site parking

ROC FM is a vibrant and experienced facilities management company supporting commercial clients throughout the UK and Ireland. We are a close-knit team that takes pride in delivering outstanding service and building long-term relationships with our clients.