Business Systems Coordinator

As a Business Systems Coordinator, you will provide essential administrative and operational support to the Systems & IT function, ensuring the smooth day-to-day running of systems, devices, and user support.

This is a primarily administrative role focused on coordination, organisation, and first-line support. Alongside this, you will have the opportunity to gain exposure to business intelligence and reporting, working closely with the Business Systems Analyst to develop your skills over time.

You will play a key role in ensuring consistent processes, clear communication, and a high standard of support across the business., * Manage day-to-day administrative tasks within the Systems & IT department

• Track and manage incoming requests, ensuring they are logged and followed through to completion
• Maintain accurate records of users, devices, and system access
• Support general administration across departments where required
• Coordinate onboarding and offboarding processes to ensure a smooth experience for all employees
• Set up user accounts, system access, and equipment for new starters
• Ensure leavers are processed correctly, including access removal and equipment return
• Manage ordering, setup, and allocation of laptops, tablets, and mobile devices
• Maintain asset registers and ensure devices are configured correctly and consistently
• Liaise with suppliers for procurement and support issues
• Act as the first point of contact for system and device queries
• Resolve basic issues (e.g. login problems, device setup, simple troubleshooting)
• Escalate more complex issues to the Business Systems Analyst or external partners where required
• Liaise with IT providers, telecoms suppliers, and software partners
• Log and track support tickets, ensuring timely updates and resolution
• Assist in running and distributing standard reports
• Support data updates and basic data quality checks
• Help maintain existing reports (Excel / Power BI)
• Gain exposure to tools such as Power BI, SQL, and reporting systems
• Receive guidance and training to develop reporting skills over time

Do you have experience in Organizational skills?, * Strong organisational and administrative skills

• Excellent attention to detail
• Good communication skills and a helpful, approachable manner
• Comfortable using Microsoft Office (especially Excel)
• Ability to manage multiple tasks and prioritise effectively
• Experience in an administrative or coordination role
• Exposure to IT systems, helpdesk, or device support
• Interest in data, reporting, or business intelligence
• Basic Excel skills (e.g. formulas, lookups, data handling)
• Reliable and process-driven
• Proactive with a willingness to learn
• Strong attention to detail
• Team player with a positive attitude toward supporting others

Pulled from the full job description

• Annual leave
• Employee discount
• Employee assistance programme
• Company pension, * Reward Gateway Access (exclusive discounts & perks)
• Health Shield cash plan
• Life Assurance
• Private Medical Cover
• Pension scheme
• Employee Assistance Programme
• Long Service Awards
• Holiday Buy Back Scheme
• Generous annual leave entitlement
• Your birthday off

Why Join ICE?

• Be part of a growing, forward-thinking company
• Opportunities for career development and qualifications
• Work with innovative and sustainable technologies
• Supportive, team culture
• A role where your work genuinely makes an impact

With over 50 years of experience, ICE is the UK’s largest independent provider of cleaning equipment. We manage thousands of sites across the UK in a wide variety of sectors including retail, healthcare, warehousing, manufacturing, distribution, and education. As well as supplying and servicing traditional cleaning equipment, we also have over a decade of experience in robotic floor cleaning machines. We are not only committed to a greener future through our own ESG strategy, but we also place the utmost focus on ensuring we offer products and services to customers that support their own sustainability goals and commitments.