IT Helpdesk Analyst

• Provide 1st and 2nd line IT support for all employees across the UK, resolving hardware and software issues, including laptops, desktops, iOS devices, Microsoft Suite, and Adobe Suite.
• Ensure all IT service requests and incidents are correctly logged, prioritised, and resolved in a timely manner.
• Manage the provisioning of end-user devices (laptops, desktops, thin clients, iPhones, iPads) in accordance with company policies.
• Provide on-site IT support during core business hours (Monday-Friday, 08:00-18:00) on a weekly rota basis and offer out-of-hours/weekend support as needed.
• Visit remote sites when required to resolve issues and maintain IT operations.
• Identify and implement continuous service improvements to increase operational efficiency and service maturity.
• Support and maintain the change process by implementing frameworks and policies that minimise risk.
• Deliver excellent levels of customer service and satisfaction, acting as a point of escalation for users when necessary.
• Contribute to small projects, providing input and support as needed.
• Ensure that IT services adhere to company cybersecurity measures, working closely with the company’s CISO.
• Continuously update knowledge of emerging technologies, industry trends, and best practices in IT service delivery.

Do you have a valid Driving License license?, Do you have experience in iOS?, Park Holidays UK is seeking a proactive and skilled IT Helpdesk Analyst to provide 1st and 2nd line technical support across our UK locations. This role ensures that employees have seamless access to IT services by addressing hardware and software issues, supporting projects, and striving for continuous service improvements. If you’re an experienced IT professional with strong problem-solving skills and a commitment to excellent customer service, we invite you to apply for this dynamic role., * Experience providing support for Microsoft 365 products, including Office, Outlook, OneDrive, Active Directory, Group Policy, and Teams.

• Experience of networking fundamentals, including VLANs, DHCP, DNS, WLAN, managed switches, firewalls, access points, and structured cabling.
• Experience with multiple operating systems, up to Windows 11/Windows Server 2019.
• Experience working with Cloud-based technology (Microsoft Azure, Office 365, Intune, Microsoft Entra) and modern device management.
• Experience with Azure Virtual Desktop, DLP, and Conditional Access technologies is an advantage.
• Relevant certifications such as ITIL, CompTIA, or ISO 27001 are a plus.
• Strong problem-solving and analytical skills with a detail-oriented approach.
• Customer Service Focus: Commitment to delivering excellent customer service and ensuring user satisfaction.
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to quickly understand and interpret complex problems and data.
• Strong organisational skills with the ability to prioritise tasks in a fast-paced environment.
• A full UK driving license is required, as the role involves travel to remote sites.
• Flexibility to provide out-of-hours and weekend support on a rota basis.

Pulled from the full job description

• Referral programme
• Employee discount
• Life insurance
• Employee assistance programme
• Company pension
• Discounted gym membership

Full job description

Compensation: £30,000 Per annum Weekly Hours: 35

Looking for a rewarding career in the holiday park industry? Park Holidays UK is one of the leading holiday park operators, offering exciting opportunities in a fun and dynamic environment. Whether you’re passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences!, Employee Benefits at Park Holidays UK include:

• Generous discount on holidays across our parks
• Discount at all restaurants on park for you and your family
• Life Insurance coverage, including a 24/7 digital GP and funeral concierge service for you and your family.
• Free premium eye test voucher
• Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.
• Discounted gym memberships
• Employee referral scheme
• Sales referral scheme
• Free expert mortgage advice
• Company pension scheme

At Park Holidays UK, you’ll be part of an industry-leading organisation where you’ll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members - it’s one of the key things that sets us apart.

We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.