It Support Technician

• Providing technical support via the company helpdesk to a wide variety of clients across the UK.
• Troubleshooting a wide variety of IT systems, including; Hardware, Network and Infrastructure faults.
• Configuring new user IT/Telecoms/Print equipment
• Networking devices and providing general support with any technical related queries.
• Providing exceptional customer service to ensure issues are being resolved in a timely manner.

• Proven experience in hardware and software fault diagnosis and resolution.
• Desire to continually enhance job knowledge and skills (Ongoing Training Provided)
• A high degree of enthusiasm and self-motivation
• Experience or qualifications in IT related disciplines (Microsoft, Active Directory, VMware, Infrastructure etc)

Desirable Skills

• Experience in an IT support role
• IT college or degree related course
• Microsoft certifications or equivalent

KEY WORDS: IT, IT SUPPORT, MICROSOFT, NETWORKING, TROUBLESHOOT, HELPDESK, REMOTE, COMPUTER