Work Study IT Endpoint Services Assistant

Title Work Study IT Endpoint Services Assistant Position Description Department Information IT Endpoint Services manages end-user data and software applications assuring accessibility at any time, from any place, and from a secure and reliable BSU-issued endpoint device., Student employees will be trained to troubleshoot a variety of account and computer issues such as:

• Providing in person technical support to faculty, staff, and students
• assisting customers with logging into their accounts or password resets
• fixing printer issues
• installing software
• assisting with the laptop loaner program

You may be assigned to assist with the support of audio-visual equipment in campus classrooms and meeting spaces. Students are to respond to the classroom to provide immediate assistance and resolution. Tickets and reports are to be updated accordingly.

Additional responsibilities include:

• troubleshooting technical problems
• documenting, testing, uninstalling and reinstalling new computers
• other projects as assigned

Ongoing maintenance and testing of equipment is also required to prevent classroom interruption. It is mandatory to maintain integrity of assigned accounts, access, and permissions. A respectful and professional attitude is also expected. Beyond the training, you will be part of a team that plays a critical role in the daily IT operations on the BSU Campus. You may be at the IT Service desk and/or in the field.

• Must be a Bridgewater State University undergraduate student registered for a minimum of six credits for the Fall 2026 semester., 1. Must be punctual, reliable and detail-oriented. 2. Excellent customer service skills. 3. Strong technical, audiovisual, troubleshooting, writing and multimedia skills. 4. Maintain a good academic standing. 5. Ability to work independently and to learn quickly. 6. Knowledge of
• Office 365 (Word, Excel, Power Point, Outlook)
• Chrome, Edge, Safari
• Operating Systems (Windows, Mac, Chrome)
• Blackboard
• InfoBear
• Anti-virus software
• Navigating BSU Website
• Software Support
• Printer Support

Physical Demands Ability to lift 25 pounds

1. • Are you a Bridgewater State University undergraduate student enrolled in a degree program registered for at least six credits? + Yes + No
2. • Work Study is a requirement for this position. Students who meet certain financial criteria may be awarded Work Study through financial aid. Have you been awarded Work Study as part of your financial aid package? + Yes + No
3. • Please provide the dollar amount of your Work Study award. This information is available in your financial aid package. If you need to verify, please contact your Financial Aid Counselor or the Financial Aid Office at 508-531-1341 or finaid@bridgew.edu (Open Ended Question)
4. • Have you ever worked on campus before? + Yes + No
5. • Please provide the days and hours you would be available to work. Hours must be outside of your scheduled class times. (Open Ended Question)