Work Study IT Service Center Technician

Title Work Study IT Service Center Technician Position Description Department Information BSU’s IT Service Center provides 24/7/365 technology support for faculty, staff, and students. Assistance is provided via chat, phone, or email., Student employees will be trained to troubleshoot a variety of account and computer issues ranging from installing software, assisting customers with logging into their account to fixing printer issues.

Beyond the training, you will be part of a team that plays a critical role in the daily operations on the BSU Campus.

Must be a Bridgewater State University undergraduate student registered for a minimum of six credits for the Fall 2026 semester., 1.Excellent customer service skills.

1. Maintains a good academic standing.
2. Ability to work independently and to learn quickly.
3. Strong problem solving skills.
4. Knowledge of: * Office 365 (Word, Excel, Power Point, Outlook) * Internet Explorer, Chrome, Firefox, Safari * Operating Systems (Windows, Mac) * Blackboard * InfoBear * Anti-virus software * Navigating BSU Website * Software Support * Printer Support

Physical Demands Able to lift up to 20 pounds

1. • Are you a Bridgewater State University undergraduate student enrolled in a degree program registered for at least six credits? + Yes + No
2. • Work Study is a requirement for this position. Students who meet certain financial criteria may be awarded Work Study through financial aid. Have you been awarded Work Study as part of your financial aid package? + Yes + No
3. • Please provide the dollar amount of your Work Study award. This information is available in your financial aid package. If you need to verify, please contact your Financial Aid Counselor or the Financial Aid Office at 508-531-1341 or finaid@bridgew.edu (Open Ended Question)
4. • Have you ever worked on campus before? + Yes + No
5. • Please provide the days and hours you would be available to work. Hours must be outside of your scheduled class times. (Open Ended Question)