IT Support Technician

Looking for a friendly and motivated IT Support Technician to join a growing business and become the first point of contact for technical support across the company.

With around 200 employees and a close-knit IT team of 5, this is a fantastic opportunity for a recent graduate with internship, placement year or some early industry experience who wants to build a long-term career in IT support.

Responsibilities

• Providing 1st line IT support to internal users
• Troubleshooting laptops, Microsoft environments, hardware and basic network issues
• Managing support tickets via Freshdesk
• Supporting onboarding, laptop setup, hardware refreshes and asset management
• Assisting with Intune, mobile devices and meeting room technology

• Prioritising and escalating tickets where required, Sounds like you and want to find out more? Apply online or message Alasdair Walker from Be-IT for more information. Not what you are looking for?

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• Strong communication and customer service skills
• Some previous IT support experience
• Patient, approachable and keen to learn
• Understanding of how an IT helpdesk works
• Exposure to ticketing systems, Microsoft technologies, Intune/MDM, troubleshooting and networking