Technical Support Specialist

Akkodis is seeking a Technical Support Specialist for a 12+ Contract position with a client located in Princeton, NJ, * Provide day-to-day technical support for the OneSource Tax Determination application, including incident triage, issue escalation, and coordination of resolutions.

• Serve as the IT owner for OneSource Tax Determination, managing system availability, performance monitoring, and access to the application.
• Administer user access, role provisioning, and deprovisioning in accordance with security and compliance standards.
• Support single sign-on (SSO), authentication, and security-related configurations in collaboration with identity and security teams.
• Support and monitor integrations between OneSource and upstream/downstream enterprise systems including Oracle R12 (e.g., ERP, data feeds, reporting tools).
• Troubleshoot integration failures, identify root causes, and coordinate resolution with vendors and internal technical teams.
• Identify issues that may reside on the EB Tax side in Oracle R12
• Partner with business and vendors during integration changes, upgrades, or new interface implementations.
• Act as the primary IT liaison with the Thomson Reuters for support cases, incidents, and escalations.
• Review SaaS release documentation and release notes to assess IT impacts, risks, and required actions.
• Coordinate technical testing, regression testing support, and validation activities related to vendor releases and patches.
• Ensure all changes related to OneSource follow established change management, validation, and documentation processes.
• Support risk assessments for system changes and releases, identifying technical impacts and mitigation actions.
• Maintain system documentation, including architecture diagrams, integrations, configuration records, and support procedures.
• Collaborate with the IS compliance team to ensure adherence to SOX, internal quality policies, and applicable regulatory requirements.
• Partner closely with Tax, Finance, and Compliance stakeholders to support the technology enabling OneSource, while reinforcing clear business vs. IT ownership boundaries.
• Participate in cross-functional projects as the IT subject matter expert for the OneSource platform.
• Provide technical guidance during audits, inspections, and internal reviews related to OneSource system controls.

• Bachelor’s degree in computer science, Information Technology, or related field.
• 2-5 years of experience supporting OneSource Tax Determination application integrated in an Information System landscape including knowledge of the Oracle R12 integration with EB Tax.
• Strong understanding of the software development lifecycle (SDLC), system testing, and change control processes.
• Excellent troubleshooting and analytical skills with the ability to solve complex problems.
• Knowledge of compliance frameworks (e.g., SOX, FDA validation, or similar) desirable., * A bachelor’s degree in computer science, or Information Technology

Pay Range: $30/hr - $31/hr (The rate may vary based on experience, education, geographic location, and other factors.)

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The Company will consider qualified applicants with arrest and conviction records by federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers