WeAreDevelopers Logo WeAreDevelopers
Sign in
For You LIVE
Back

Service Desk Technician - Level II

Bailey Information Technology, LLC
Washington, DC, United States
about 2 months ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
4 years minimum
Working hours
Regular working hours
Job source
clearancejobs.com

Tech stack

Microsoft Windows Active Directory Microsoft Outlook Configuration Management Microsoft Office System Center Operations Management System Center Configuration Manager SAP (Applications) Office365 User Administration Servicenow

Job description

  • Perform all Level I Service Desk Technician duties
  • Assist in creating Knowledge Base articles, checklists, Service Level Agreements, procedures, and end-user training materials
  • Collaborate with development staff to recreate issues in the test environment
  • Work with operations staff on configuration management through Windows Operating System Deployment (OSD)
  • Evaluate user requirements and workflows; recommend appropriate IT solutions
  • Provide guidance and escalation support to Level I technicians

Requirements

  • Minimum 4 years of IT Help Desk experience
  • Experience must include Help Desk Administration and User Support
  • CompTIA A+ Certification may be substituted for 1 year of the required 4 years of experience

CERTIFICATIONS

  • CompTIA A+ - may substitute for 1 year of experience
  • Additional preferred: Microsoft Windows 11, Microsoft Office M365, Active Directory, ServiceNow, SCCM/SCOM, Windows OSD, Exchange/Outlook, SAP (basic user management)

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on clearancejobs.com

Good distractions

Talks and stories from around this role — technically off-topic, practically not.

Moments

Explore playlists

2:19 min

Applying code assistant capabilities to infrastructure and cloud operations

Ryan J Salva · Coffee With Developers

1:45 min

Evolution from manual setups to automated monolith deployments

Axel Barbier · WWC 2023

56 sec

Integrating automated approval workflows into the portal

Markus Eisele Markus Eisele · WWC 2025

1:24 min

Evaluating formal AWS certifications versus raw practical engineering experience

Jan Giacomelli · LIVE

3:18 min

Eliminating passwords using Azure managed identities

Markus Möller · WWC 2021

2:27 min

Establishing a simulated technical environment for the workflow demo

Tobias Dunn-Krahn · LIVE

Videos

See all
Applying Agile Principles to Incident Management thumbnail
37:33
LIVE • over 5 years ago

Applying Agile Principles to Incident Management

Tobias Dunn-Krahn

MCP Mashups: How AI Agents are Reviving the Programmable Web thumbnail
23:17
WWC 2025 • 12 months ago

MCP Mashups: How AI Agents are Reviving the Programmable Web

Angie Jones

AI in Production: applied AI & enterprise use cases thumbnail
29:42
WWC Europe 2026 • about 1 month ago

AI in Production: applied AI & enterprise use cases

Mohak Chadha

Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases thumbnail
32:46
WWC 2024 • almost 2 years ago

Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases

Wei Hu

Robots are coming into the wild! Full-Stack Robotics Engineers, be ready! thumbnail
29:34
WWC 2022 • about 4 years ago

Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!

Falk-Moritz Schaefer

Responsibility Beyond Code - Build with Societal Impact In Mind thumbnail
10:58
WWC Europe 2026 • about 1 month ago

Responsibility Beyond Code - Build with Societal Impact In Mind

Yiyang Lu

Related articles

See all