IT Service Management

Tata Consultancy Services Limited

Westerville, OH, United States

2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

10 years minimum

Compensation

$100,000.0 - $140,000.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Configuration Management Release Management Software Requirements Analysis Systems Integration Workflow Management Systems Software Licensing Servicenow

Job description

Manage Cross functional support to ensure the Service Delivery which includes

Availability Management
Capacity Management
Performance Management
Service Level Monitoring and Reporting
Service Support which includes -
Incident Management
Problem Management
Configuration Management
Change Management
Release Management
Reporting SLRs

Requirements

Do you have experience in Training & development?, * Thorough understanding of ITIL and IT Service Management concepts

Familiar with industry leading ITSM platforms like ServiceNow, BMC on functionalities, integrations and out of box features
Experience in designing, developing and documenting IT Service Management processes and workflows
Experience in developing ITIL process performance metrics, measurements and agreements
Knowledge of Service and Systems management applications including ticketing/workflow tools
Experience in driving end to end major incident management process
Knowledge of at least one recognized process improvement techniques like 6sigma, PDCA etc.
10 Years of work experience in relevant skills

Manage Cross functional support for IT Life Cycle and Operations which includes

Planning and Analysis
Requirements Definition
Design Specifications
Asset Management
Software License Tracking
Technology Architecture
Integration and Testing
Implementation and Migration
Training and Knowledge Transfer
Documentation

Benefits & conditions

3.93.9 out of 5 stars Westerville, OH $100,000 - $140,000 a year, Pulled from the full job description

Pet insurance
Health insurance
Vision insurance
Dental insurance
Commuter assistance, Salary Range-$100,000-$140,000 a year #LI-KR3

TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.