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World Congress 2026 Europe • Jul 10, 2026 • Session details

Your Docs Are Now AI Infrastructure (Treat Them Like It)

Emil Sorensen

Are outdated documents sabotaging your AI tools? Autonomous agents are now the primary readers of your technical content. Treat docs as vital infrastructure to unlock flawless user experiences.

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#1 about 2 min

The emergent readers of software documentation

The rise of AI agents like Claude Code shifts documentation audiences from humans to automated systems.

#2 about 3 min

Classifying agents that consume documentation

How in-product copilots and workflow agents interoperate with existing documentation alongside human readers.

#3 about 3 min

Tool call dominance in production AI agents

Analyzing internal agent data reveals knowledge base search as the most utilized tool over native product actions.

#4 about 2 min

The interplay of native actions and knowledge search

Agents frequently query documentation to interpret the results of their native tool execution properly.

#5 about 2 min

Utilizing documentation to plan ambiguous user queries

Agents lean on knowledge base search to contextualize poorly formulated requests and find proxy solutions.

#6 about 1 min

Ensuring retrieval quality for knowledge base search

Why treating docs as AI infrastructure requires robust retrieval systems over basic web search APIs.

Matching moments

3:08 min

Treating developer documentation as a primary product

Justin Kitagawa · Coffee With Developers

4:08 min

Transitioning documentation from human readers to AI agents

Edvin Teskeredzic Edvin Teskeredzic · WWC Europe 2026

8:43 min

Adapting developer relations strategies for agent engine optimization

Michelle Duke · Coffee With Developers

1:20 min

Deploying contextual documentation bots to accelerate developer learning

Angie Jones Angie Jones +3 · LIVE

5:32 min

Prioritizing human readable documentation despite AI context indexing

Chris Heilmann +2 · LIVE

3:55 min

Addressing AI assistance and documentation tooling

Hila Fish · WWC 2023

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