Helpdesk | Make the difference in IT

Tired of routine support roles? Here's your chance to join a fast-growing international tech company in Brussels (Evere) where every ticket is a new challenge and every solution you deliver makes a real difference.

We're looking for a curious, motivated Helpdesk Engineer who enjoys digging into problems, learning on the go, and helping users succeed.

Helpdesk - What You'll Do

• Be the trusted first contact for users via phone, email, and chat.
• Troubleshoot issues across Windows, Active Directory, Microsoft 365, and related systems.
• Manage tickets end-to-end, keeping users informed and satisfied.
• Escalate complex incidents when needed, but never lose ownership.
• Share knowledge by creating user-friendly documentation and quick guides.
• Spot opportunities to improve how we work and suggest better solutions.

• IT degree or equivalent hands-on experience.
• 3+ years in a helpdesk or technical support role.
• Fluent in English and Dutch (French is an asset).
• Solid experience with Windows environments, Active Directory, Microsoft 365, and ticketing systems.
• Strong communication skills, patience, and a real service-oriented mindset.
• Curious, eager to grow, and motivated by solving problems.
• Team spirit combined with a proactive, can-do attitude.

• Competitive salary plus extra-legal benefits.
• A supportive, collaborative, and dynamic team atmosphere.