Application Support Engineer | Software Systems

Sander

22 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

Dutch, English, French

Job location

Tech stack

ASP.NET

4G (Telecommunication)

Microsoft Windows

Android

Application Performance Management

Azure

C Sharp (Programming Language)

Computer Programming

Databases

Software Debugging

DevOps

Web Development

Global Positioning Systems (GPS)

Hypertext Transfer Protocols (HTTP)

IIS

Microsoft SQL Server

Oracle Applications

Software Factory

Software Systems

Subversion

TCP/IP

T-SQL

Wi-Fi Technology

Transport Layer Security

5G NR

REST

Software Version Control

Job description

As anApplication Support Engineer, you will be the first point of contact for customers, resolving technical issues and translating business needs into IT solutions. You will also contribute to projects with national impact, making a real difference., * Act as the primary point of contact for customers, managing incidents and ensuring timely, professional communication.

Register, classify, and resolve support tickets efficiently, escalating to the development team when necessary.
Investigate and troubleshoot issues thoroughly, gathering all relevant data for effective resolution.
Collaborate closely with the Service Desk in Brussels and the Software Factory to maintain high-quality support.
Ensure compliance with SLAs, provide timely user notifications during downtime, and offer standby support as needed., * Career Growth:Opportunities to develop technical expertise across databases, networks, cloud, and emerging technologies.
Learning & Development:Continuous exposure to new tools, platforms, and specialized technologies like MCL.
Collaborative Environment:Work in a multilingual, supportive team with a positive and engaging culture.
Challenging & Impactful Work:Solve complex problems, manage incidents, and contribute to high-stakes projects.
Professional Recognition:Gain experience aligned with ITIL standards and industry best practices.

Benefits

Meal Vouchers
Fuel Card
Net Expenses
Company phone & subscription
Internal & External trainings
Group Insurance
Health Insurance
Team-building & incentives
Remote possible
Flexible holidays
Flexible working hours
32 days off
Open Space

Requirements

Do you have experience in Windows?, * Technical Expertise:Strong experience with databases (MSSQL/Oracle), T-SQL, REST APIs, network fundamentals (TCP/IP, SSL, HTTP/HTTPS, 4G/5G, WiFi, GPS), Windows OS, Microsoft IIS, and familiarity with Azure, Application Insights, Android OS, and source control (SVN, DevOps).

Problem Solving & Adaptability:Excellent troubleshooting skills, resilience under stress, and eagerness to learn new technologies, including specialized tools like MCL.
Programming & Web Development:Knowledge of C#, ASP/ASP.NET, and ability to handle complex queries, scripts, and debugging tasks.
Communication & Collaboration:Fluent in Dutch, French, and English