Desktop Support Specialist

Job description: IT support engineer Level 1 Duties/areas of responsibility The position will involve the following areas of responsibility

• Escalating IT issues to the IT manager where necessary

• Responsible for managing backups and tape rotation * Diagnosing and resolving technical issues

• Undertaking small- to medium-sized IT projects as instructed by the IT manager

• Providing desktop and server support

• Supporting and maintaining MS Server/Desktops and MS Exchange

• Setting up and configuring new laptops and desktops * Installing authorised software to laptops and desktops

• Ensuring security and upgrades are applied to desktops and laptops and kept up to date * Antivirus installation to all desktops and laptops

• Fault finding to laptops and desktops

• Reporting faults and maintaining logs on servers, desktops and laptops

• Completing internal user moves including phones

• Patching of network and phones

• Ensuring all logs for equipment and users are maintained

• Creating purchase requisitions for IT hardware/software

• Ensuring licensing for all software purchased is recorded and maintained

• Exchange server mailbox maintenance including archiving mailboxes

• Setting up new users and disabling expired accounts in accordance with HR requirements

Other Preparing documents, meeting materials and correspondence Performing basic administrative support duties, as required, to meet specific operational objectives Performing miscellaneous job-related duties as assigned by the IT manager Providing assistance as required to the IT manager Providing assistance and support to colleagues in IT-related matters Ensuring that a high level of customer service and support is provided to all internal and external customers Special requirements Adhering to company protocol as laid out in the Company Handbook Additional responsibilities as requested by the IT manager

Do you have experience in Microsoft Windows Server?