Digital Workplace Support Engineer

We are supporting our client, a leading Swiss financial infrastructure provider based in Zürich, in the recruitment of a Digital Workplace Support Engineer (m/w/d). This position offers the opportunity to join a highly skilled and dynamic team responsible for managing international networks, network security, and digital workplace services.

We are seeking a highly service-oriented and detail-focused Digital Workspace Supporter to ensure a stable and efficient IT environment for internal employees. You will be the first point of contact for end-user support, resolving issues reliably and working closely with the central IT team and external service providers. We are looking for a pragmatic, hands-on personality who drives key workplace IT initiatives, steps in for operational support when needed, and acts as deputy team lead. This role combines project responsibility, process optimization, and leadership skills-with a perspective for internalization

What you will do

• Modernize meeting rooms & lead MTR rollout o Assess current state, define standards, select hardware, manage vendors

• Plan and execute rollout including pilots, training, adoption & tracking
• Set up monitoring, support processes, and room SLAs

• Implement workplace standardization & lifecycle management

• Define and maintain client standards (baselines, accessories)
• Optimize end-to-end device lifecycle (procurement, IMACD, refresh/retire)
• Collaborate on Intune/Endpoint Manager, compliance, and software catalog
• Establish documentation and quality gates for consistent rollouts

• Introduce self-service stations for peripherals

• Create user-friendly workflows/kiosks for common items (mouse, keyboard, headsets, cables) o Integrate with ITSM for inventory, approvals, and asset tracking
• Provide quick guides, micro-learnings, and clear signage

• Operational support backup

• Provide 1st/2nd-level client onsite support when needed o Handle incidents/requests in ITSM, perform IMACD, coordinate escalations

• Deputize for team lead

• Support prioritization, stakeholder communication, and vendor management o Prepare status reports, risk management, and decision documentation
• Coach support team and promote continuous improvement

• Extensive experience in workplace IT/endpoint management with proven project experience (ideally MTR/meeting room rollouts)
• Solid knowledge of Windows 10/11, Microsoft 365, and device/room hardware; confident in ITSM environments and SLA-driven
• Strong execution skills: independent planning, structured execution, clear communication, and reliable stakeholder/vendor management
• Hands-on mentality: willingness and ability to step into operational support when needed
• Open to travel (e.g., cross-site rollouts, vendor/site visits)
• Excellent service orientation, reliability, structured work style, and clear communication skills.

Nice to Have

• ITIL Foundation or similar certification
• Experience with Enterprise-environment
• Meetingraum-Expertise (Microsoft Teams Rooms, Peripherie, Netzwerkgrundlagen)
• English language certificate: Cambridge: B2 First, C1 Advanced, C2 Proficiency

• Contract Duration: 12 months, with the option to extend or transition to a permanent (FTE) position
• Engagement: 80-100%
• Start date: 01.12.2025 till 01.12.2026 / option for transfer to FTE role
• Location Requirement: The customer site is located in Zürich.
• Possibility to work from home and On-site Presence: 60% expected in Zürich
• Working Hours: 100% workload, 40 hours per week

If you're interested in a stable opportunity with the potential to grow into a permanent role, we'd love to hear from you.