IT Field Engineer

Join our family-like international team with the curiosity of daily routine. Although we have departments, country managers and team leaders, you don't need to go grey before being recognized. We are the dictionary definition of a MERITOCRACY: our employees are recruited, promoted and rewarded based on ability, stability and performance.

In this role, you will be responsible for providing technical support and solutions for clients in various locations. This position requires a hands-on approach to troubleshooting hardware and software issues, implementing IT projects, and ensuring client satisfaction. In addition to that, a solid understanding of IT infrastructure, excellent problem-solving skills, and the ability to work independently and in teams.

You should be able to manage your tasks independently and effectively. You can take on more complex assignments and while still work with more senior people for guidance on more complicated issues, you should be building a foundation for decision making.

What will you do

• Follow Project and Client Requirements
• Execute tasks as per the scope of work provided by Project or Service Account Managers, accurately and on time
• Monitor and enforce client standards, ensuring compliance with SLAs
• Maintain clear communication with Project Managers, Network Engineers, Service Account Managers, clients, and 3rd parties
• Provide concise explanations of complex technical issues to clients in a helpful manner
• Respond promptly to emails and Teams channels, adhering to SLAs and company standards
• Report and Troubleshoot Issues.
• Provide timely and accurate reports to Service Account Managers, including fault identification and troubleshooting with clients
• Suggest process improvements to enhance workflows and client satisfaction
• Maintain and Develop Professional Expertise
• Stay up-to-date with emerging technologies through self-education, aligning with company needs as confirmed by the reporting manager
• Maintain personal devices and tools in good working order, Three months onboarding program to familiarize you with company policies, accounting software, and financial processes. Setting monthly milestones with evaluation, two-way feedback, support to achieve goals from an experienced mentor.

Do you have experience in TCP/IP?, Do you have a Bachelor's degree?, * Bachelor's degree in Information Technology, Computer Science, or a related field, OR equivalent practical experience

• 2-4 years of experience in IT support or field engineering, preferably in a corporate or managed services environment
• Proficiency in troubleshooting hardware and software issues
• Familiarity with networking concepts and technologies (e.g., TCP/IP, DNS, DHCP)
• Experience with server and workstation operating systems (e.g., Windows, Linux)
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to manage time effectively and work independently - handles most of the tasks
• Communication skills
• English - must! min.B2 to be able to communicate with clients and colleagues