IT Engineer

A growing organisation in Cheltenham is seeking an IT Engineer to join their team, providing hands-on support across hardware, software, systems and networks. This is a varied role supporting employees across multiple sites, with onsite work primarily and occasional travel as required., As the IT Engineer, you will:

• Provide IT support via phone, email and in person for a range of hardware, software and in-house systems
• Set up and configure desktop and laptop equipment, ensuring systems are ready for use
• Diagnose and resolve issues across PCs, laptops, servers, networks, internet connectivity and telephony
• Support Windows 10 and 11, Windows Server 2019 and 2022, Active Directory, Office 365 and SQL Server
• Assist with line-of-business applications and internal systems
• Escalate complex issues where appropriate and work collaboratively with the wider IT team
• Travel to UK sites when required

• At least 2 years in an IT Support or IT Engineer role
• Strong knowledge of Active Directory administration
• Experience with Windows Server operating systems
• Confident supporting PCs, laptops and core Microsoft technologies
• Good communication skills, both written and verbal
• Strong attention to detail and a proactive approach to problem solving
• Full UK driving licence

• 25 days annual leave plus bank holidays
• Death in Service
• Employee Assistance Programme
• Pension
• Recommend a Friend Bonus Scheme
• Performance Awards
• Long Service Awards