Developer Advocate
Role details
Job location
Tech stack
Job description
A Developer Advocate is someone whose job is to help developers be successful with the platform. A Developer Advocate's role is to act as a bridge between the engineering team and the developer community and to give feedback to both parties, equally, in both ways., * Continuous Learning - A Developer Advocate is an avid learner that seeks knowledge everywhere internally and externally
- Thinks Outside the Box - A Developer Advocate should be looking for solutions to help solve customer problems even if the solution is external or a workaround until a feature is released
- Build Sample Applications - Building applications with the tools you are advocating for will also help you better understand their limitations and hopefully suggest some improvements to the engineering team
- Documenting and Sharing Knowledge - You have to enjoy sharing knowledge and helping others
Responsibilities
- Train under Senior Developer Advocate
- Facilitate and triage inbound support requests by customers
- Support customers by answering questions regarding topics like:
- REST API usage
- Database navigation and data definitions
- Backend and frontend testing, development and deployment
- App debugging and error troubleshooting
- Document code examples in Python and/or JavaScript and how-to documentation that can be published and shared with our customers
- Document frequently asked questions
- Participate in customer demonstrations of Dev Center
Requirements
Do you have experience in REST?, If you are an avid learner, who can think outside of the box, with good engineering skills and genuine "sharing and empathy" skills, then we can't wait to meet you!, * Junior-level coding experience in at least one of the following languages Python or JavaScript (Python or JavaScript tests will be provided to assess basic programming skills)
- Excellent communication skills in written, verbal, and presentation formats in English
- Ability to work quickly and efficiently in a start-up environment
- Ability to work well with teams and collaborate with engineering, operations, sales, product and marketing
- Advanced English level