Loyalty Technology & Integration Manager - Berlin

Leonardo Hotels

20 days ago

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Job location

Remote

Tech stack

Data Integrity

Oracle Applications

Systems Development Life Cycle

Salesforce

Software Engineering

Job description

Act as the main technical point of contact and project manager with our third-party CRM and loyalty platform vendor.
Oversee the end-to-end implementation of the new loyalty platform, ensuring alignment with business requirements and technical specifications.
Manage the integration of the new loyalty platform with existing key hotel systems, particularly Property Management Systems (PMS).
Translate business needs into technical requirements and vice versa, facilitating clear communication between commercial teams and the tech vendor.
Identify and troubleshoot technical issues, coordinating resolutions with the vendor and internal IT teams.
Manage project timelines, deliverables, and budgets related to the technology implementation.
Ensure data integrity and security standards are met throughout the platform. implementation and integration phases.
Provide technical support and guidance to the loyalty program team., We are seeking a highly skilled and experienced Loyalty Technology & Integration Manager for a 12-month assignment. The ideal candidate will have a strong hotel background and serve as the primary liaison between our loyalty program team and our new CRM and loyalty platform technology vendor.

Reporting to the Global Head of Loyalty, you will be the backbone of the team - ensuring the seamless implementation and integration of our new technological platform.

Requirements

Do you have experience in Software development?, * Have Hotel background.

Have previous experience in a similar role, specifically managing technology development projects with third-party vendors such as Salesforce and Oracle.
Demonstrable experience with large-scale system integrations, involving CRM, loyalty platforms, or PMS systems in a hospitality or retail context.
Have a strong understanding of software development lifecycles (SDLC) and project management methodologies.
Have excellent communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders and business requirements to technical teams.
Be proficient in English; additional European languages are a plus.
Willingness to travel internationally on a frequent basis.
Thrives in a dynamic and evolving environment.
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