CRM Consultant
Role details
Job location
Tech stack
Job description
Please note that due to the project demands, for this position we can only consider candidates that are German (and English) fluent. IBM iX - Experience the Human Factor.
As a CRM Consultant (f/m/x), you design digital experiences with clarity, strategy and technology. At IBM iX you turn complexity into impactful solutions that are user focused collaborative and always with the big picture in mind. Join an interdisciplinary team shaping what is next that is system driven scalable and meaningful.
Sounds like you? Then we are looking for you as soon as possible in a full-time position in Germany & Austria.
Your tasks
- You work strategically across processes, data, people, and technologies to strengthen sales, increase efficiency, and enhance customer experience
- You manage the full presales cycle - from first contact to contract - by analyzing processes, leading workshops, and translating requirements into business workflows
- You deliver impactful presentations, demos, and proofs-of-concept tailored to client needs
- You build strong relationships with key stakeholders, understand their business goals, and identify opportunities for growth
- You guide clients from business concept to functional implementation using tools like Salesforce, Microsoft Dynamics
- You support your team with documentation, training, and internal enablement sessions
- You stay up to date with the latest CRM trends and AI developments to continuously sharpen your skills
Requirements
Do you have experience in Salesforce?, * You have at least 4 years of experience as a lead consultant or subject matter expert in CRM projects
- You bring in-depth knowledge of major CRM platforms such as Salesforce or Microsoft Dynamics
- You are familiar with industry-specific cloud solutions or willing to gain expertise in areas like health & life sciences, retail or manufacturing
- You understand the role of AI in CRM and can evaluate its practical potential
- You have a solid foundation in customer data platforms and data unification strategies
- You develop holistic solution concepts, think across systems, and understand business impacts
- You are familiar with CRM integrations and how they affect existing system environments
- You use low-code tools to create prototypes, mockups, and demos quickly and effectively
- You enjoy working in agile, collaborative environments and bring a hands-on, solution-oriented approach
- You communicate confidently in both German and English (minimum C1 level)
- You are open to traveling and working on-site with clients when required
Benefits & conditions
We offer various opportunities for personal development through our internal academy and "design yourself" programs, including in-house coaching and mentoring. You'll also have full access to all further training opportunities at IBM.
Work-Life Balance Our core working hours, 30 days of vacation and hybrid-work-model help you live your life more flexible.
Health & Well-Being Your well-being is just as important as your health. That's why we offer different programs & initiatives to support your physical and mental health.
Team & Culture It's our goal for everyone to feel safe, needed and celebrated. Look forward to great team and company events.
Corporate Benefits & Incentives Enjoy great IBM discounts and internal incentives that appreciate your effort like our "Bring a friend" rewards program.
