Technical Project Manager - ServiceNow Cloud Migration (Contract)

We're looking for an experienced Technical Project Manager / Programme Manager with deep expertise in ServiceNow migrations, specifically transitioning from on-premise to ServiceNow Cloud. This is a key role within a large-scale transformation programme for a leading enterprise customer moving from a single-service provider model to a multi-service provider environment.

You'll be leading the end-to-end migration journey-from initial assessment and planning to testing, pilot migration, and final go-live. Working between the Client, ServiceNow, and Capgemini, you'll act as the pivotal link ensuring quality, communication, and technical integrity throughout the process., * Lead the ServiceNow on-prem to cloud migration project as overall Transition Manager / Programme Manager.

• Assess the current landscape (data, modules, and integrations) and plan a detailed, step-by-step migration roadmap.
• Oversee planning, testing, and implementation phases, including a controlled pilot and final migration weekend.
• Manage all stakeholder relationships across Client, ServiceNow, and Capgemini (triangle management structure).
• Drive governance, quality assurance, and risk management across all project stages.
• Ensure alignment with compliance and KRITIS (critical infrastructure) requirements.
• Deliver a stable, scalable, and optimised ServiceNow cloud environment.

• 10+ years of experience managing complex IT transformation projects (in Triangular relationship)
• 5+ years in the role of Transition Manager / Technical Project Manager within the ServiceNow ecosystem.
• Proven track record delivering on-prem to ServiceNow Cloud migrations end-to-end.
• Strong technical understanding of ServiceNow instances, integrations, and infrastructure.
• Prior experience as a ServiceNow Technical Consultant or equivalent highly desirable.
• Knowledge of KRITIS-relevant environments and associated compliance frameworks.
• Project Management Certification (PMI, PRINCE2 Practitioner, PRINCE2 Agile, Scrum, or equivalent).
• Excellent communication and stakeholder management skills.
• Fluent in German (C2/native) and proficient in English.