IT Systems Engineer

My client is looking for a well-rounded Network, Systems and Support Engineer who can take ownership of their hybrid IT environment. This person will manage Microsoft 365, Windows Server, enterprise networking, and provide senior-level support while guiding junior service desk staff. The ideal candidate is hands-on, proactive, and comfortable working across both cloud and on-premises systems.

Key ResponsibilitiesNetwork Management

• Configure and maintain routers, switches, firewalls, VPNs, and wireless networks
• Monitor and troubleshoot performance issues (latency, packet loss, connectivity)
• Manage VLANs, routing protocols (OSPF, BGP, EIGRP) and QoS
• Maintain network security using firewalls and IDS/IPS tools
• Support network scaling and capacity planning

Systems & Server Administration

• Manage Windows Server (2016-2022) and Terminal Server environments
• Administer Active Directory, Azure AD, O365, DNS, DHCP, and Group Policy
• Manage virtualization platforms (VMware, Hyper-V, Nutanix)
• Support backup, disaster recovery and high-availability solutions

Service Desk Leadership

• Handle Tier 2/3 escalations for complex O365, server, and network issues
• Mentor junior support staff and promote strong troubleshooting practices
• Maintain internal knowledge base and improve self-service resources
• Review ticket trends to prevent recurring issues

Security & Compliance

• Apply patches, firmware upgrades, and vulnerability fixes
• Support Zero Trust principles, least-privilege access, and segmentation

Automation & Documentation

• Automate tasks using PowerShell, Python, Bash or Ansible
• Optimise system and network performance
• Maintain clear documentation and network diagrams

Collaboration

• Work with internal teams on infrastructure escalations
• Support data centre moves, cloud projects, and network upgrades
• Provide technical guidance to junior engineers

Do you have experience in VMware?, * Degree in IT, Computer Science, or related field

• 3-5 years' experience in systems and network administration
• 2+ years managing Microsoft 365 (Teams/SharePoint)
• 3+ years Windows Server experience in production environments
• Strong network troubleshooting skills (Wireshark, traceroute, etc.)
• PowerShell scripting experience

Technical Skills

• Routing & switching (VLANs, STP, OSPF, basic BGP)
• Firewalls (rules, VPNs, threat prevention)
• Wireless management and RF optimisation
• Network monitoring (SNMP, NetFlow, packet capture)
• SD-WAN basics
• Active Directory & Group Policy
• Hyper-V / RDS / core server services
• DNS/DHCP, certificates, print services
• Security baselines, patching
• Strong troubleshooting and performance analysis skills

Key Behaviours

• Strong customer-focused mindset
• Able to simplify solutions and act with urgency
• Comfortable working with diverse teams
• Takes ownership and drives outcomes
• Adaptable to fast-changing environments