Sr. IT Operations Technician

We are looking for a Sr. IT Operations Technician (f/m/d) to strengthen our local IT team within our manufacturing operations side in Altshausen (Ulm Area). In this role, you will have the opportunity to lead continuous improvements, ensure the reliability and efficiency of our IT infrastructure, drive a variety of on-site IT projects, and act as the key technical bridge between local business teams and central IT. Join our team and explore exciting opportunities to grow your skills in specialised IT areas, while shaping the next step of your professional journey., + Deliver hands-on L2 on-site support, resolving complex issues to maintain efficient operations.

• Monitor Help Desk trends, identify recurring challenges, and drive improvements across IT services.
• Facilitate onboarding and training for newly joining IT team members (f/m/d).
• Create and share clear training materials and documentation for the central IT L1 Support team.
• Act as the primary interface between the manufacturing site and central IT, ensuring seamless on-site project execution.
• Provide local insights to guide practical and effective IT solutions.

• Extensive professional experience as an IT Technician (f/m/d), System Administrator (f/m/d), or in a similar role, with a strong focus on L2 support within a manufacturing environment.
• Solid practical knowledge of Microsoft Windows environments (clients and servers), Active Directory, and Microsoft 365 services.
• Basic networking knowledge, including TCP/IP and LAN/WAN troubleshooting.
• Familiarity with ITIL principles and best practices for incident, problem, and change management.
• Experience in first-line SAP support is considered an advantage.
• Proven project management skills.
• Knowledge of Operational Technology (OT) is an advantage.