Senior Director, Operations, Infrastructure & Developer Experience
Role details
Job location
Tech stack
Job description
UserTesting is seeking an experienced Senior Director of Operations, Infrastructure & Developer Experience to lead infrastructure, platform operations, and developer productivity. This role combines deep technical expertise with organizational leadership, driving the evolution of our cloud-native environments, CI/CD pipelines, and developer experience., Reporting to the VP of Architecture, Infrastructure & Developer Experience (DX), this leader will ensure engineering teams operate with world-class velocity, reliability, and efficiency. The Senior Director will define strategies and frameworks that support scalability, operational excellence, and seamless developer workflows across the organization., * Infrastructure Leadership: Drive the strategy, design, and operations of UserTesting's cloud infrastructure (primarily AWS), ensuring scalability, security, performance, and cost efficiency.
- Engineering Operations: Oversee CI/CD pipeline strategy and execution, defining best practices for build, release, and deployment automation to maximize engineering productivity and platform reliability.
- Developer Experience: Champion the internal developer journey by building intuitive tools, streamlined workflows, and efficient platforms that enable teams to deliver high-quality software quickly and consistently.
- Operational Excellence: Define and enforce SLAs, monitoring, observability, and incident management processes to ensure platform resilience and reliability.
- Cross-Functional Collaboration: Partner with engineering, security, and product leadership to align infrastructure and operations with strategic priorities, compliance needs, and business objectives.
- Team Development: Lead, mentor, and grow a high-performing team of infrastructure and DevOps engineers, fostering a culture of technical rigor, collaboration, and innovation.
- Innovation & Continuous Improvement: Stay at the forefront of cloud, DevOps, and platform engineering practices to evolve systems and ensure UserTesting remains competitive and future-ready, At UserTesting, we're redefining how organizations understand their customers. As Senior Director of Operations, Infrastructure & DevX, you will shape the backbone of our engineering systems-ensuring they are resilient, scalable, and developer-friendly . This is a unique opportunity to lead at scale, empower engineers to build world-class products, and directly influence the speed and quality of innovation delivered to millions of users worldwide.
Requirements
Do you have experience in Terraform?, * 12+ years in software engineering, infrastructure, or operations, including 5+ in senior leadership.
- Deep AWS expertise (networking, compute, storage, security, observability, cost).
- Strong background in distributed systems, containers (Kubernetes, ECS), and IaC (Terraform, CloudFormation).
- Proven ability to scale infra/ops teams and design CI/CD pipelines in SaaS environments.
- Experience managing enterprise vendors (e.g., AWS, Datadog).
- Knowledge of governance, compliance, and cloud security best practices.
- Excellent communication skills; able to link technical work to business goals.
