IT Service Desk Specialist
Role details
Job location
Tech stack
Job description
To support our expanding customer base, we're looking for a Service Desk Specialist with strong expertise in Microsoft 365 technologies to join our dynamic team.
IT Service Desk Specialist
Your Role
As a Service Desk Specialist, you will play a key role in delivering technical excellence and ensuring client satisfaction.
You will:
Support Users: Provide efficient remote and on-site assistance to resolve client issues across Microsoft 365, Windows, and networking environments.
Manage Systems: Administer and troubleshoot Microsoft 365 services (Exchange Online, SharePoint, OneDrive, Teams, Intune) as well as Active Directory, Windows Servers, and Citrix environments.
Monitor & Resolve: Prioritize and resolve incidents according to criticality while maintaining high service quality.
Document Activities: Accurately record all support actions in the ticketing system, ensuring transparency and traceability.
Collaborate: Work closely with senior engineers and cloud specialists to escalate complex issues and contribute to continuous service improvement.
Take Ownership: Act proactively to identify recurring issues and implement sustainable solutions.
Requirements
Experienced: Minimum 3 years in IT support, ideally in a Microsoft 365 or hybrid environment.
Technically Skilled: Strong knowledge of Microsoft 365 administration, Exchange Online, Teams, SharePoint, OneDrive, Intune, Active Directory, and Windows Server.
Customer-Focused: Excellent communication skills with a genuine commitment to delivering top-tier client service.
Bilingual: Fluent in both French and English (spoken and written).
Organized & Independent: Able to manage multiple priorities efficiently in a fast-paced, service-oriented environment.
