IT Support - Team Lead

The IT Operations Lead will support Global IT Operations on a daily basis, working closely with the IT Manager. You'll collaborate with another IT team member, providing direction and support to ensure smooth day-to-day operations. You'll oversee IT Support & HelpDesk for all Submer employees, while actively contributing to IT projects including Networking, Datacenter, Audiovisuals, and Cloud Services. You'll also drive the implementation of the Modern Workplace across Submer and take part in other business initiatives.

What you'll do

• Lead L1 and L2 Support in IT Operations at Global level (mainly in Barcelona)
• Liaise with Vendors/Partners for advanced support (L3)
• Manage IT Department resources: Inventory, Ticketing, Processes and Documentation.
• Manage IT Admin Resources: Onboarding/Offboarding, Identities, AD, Accesses and Permissions.
• Control IT assets and maintenance contracts (Office, Factory, Datacenter).
• Implementing Modern Workplace for all Users/Endpoints: MS Intune, Defender, Entra ID

Do you have experience in macOS?, * Minimum of 5 Years in Support IT Operations and HelpDesk

• Experience managing Windows 10/11 and MacOs and other Endpoints (mobile)
• Experience in Networking and Security projects
• Strong knowledge of O365 / Azure ecosystem
• Good English skills (will be reinforced with internal training)

• Attractive compensation package reflecting your expertise and experience.
• Restaurant Pass.
• Private Health Insurance.
• Languages classes (English).
• A healthy work environment with fresh fruits to energise and an on-site gym for active breaks.
• A great work environment characterised by friendliness, international diversity, flexibility, and friendly approach.
• You'll be part of a fast-growing scale-up with a mission to make a positive impact, offering an exciting career evolution.

The best way to introduce you to Submer is undoubtedly through our values: Sustainable, Unique, Bold, Making Sense, Empathetic and Reliable. If these resonate with you we're sure you will find your place here in no time. At Submer, we believe that our digital world can be more sustainable, more efficient and more environmentally friendly. Submer is solving the biggest problems of datacenter, supercomputer, hyperscale and edge applications to make that future possible. Our multinational talented team has a huge passion in reducing IT environmental footprint and expertise in datacenter design and day-to-day operations. We're scaling our team and operations worldwide to meet growing international demand.