IT Services Operator - Night Shifts and Rotations

In our team, you will take part in service center operator activities. You will receive technical training so that you can handle Level 2 incident resolution. Availability to work in shifts is essential, mainly afternoons and nights, with some rotations to morning shifts.

Your main responsibilities will include:

• Service Center phone support (Spanish and English)
• Receiving and assigning tickets in the ticketing tool
• Receiving and assigning alerts/tickets in the monitoring tool
• Level 1 and Level 2 incident resolution/management
• Communication with client companies

Do you have experience in Linux?, * Ticketing tools

• Network communications
• Office software
• Linux

Hybrid working model and 8 weeks per year of teleworking outside your usual geographical area.

Flexible start and finish times, and intensive working hours Fridays and in summer.

Personalized career plan development, training and language learning support.

National and international mobility. Do you come from another country? We can offer you a relocation package.

Competitive compensation with ongoing reviews, flexible compensation and discount on brands.