Telecom Engineer - MS Teams telephony
Role details
Job location
Tech stack
Job description
The telephony expert will join the team responsible for delivering all components of the IT environment. This includes managing workstations, overseeing directory services, handling messaging platforms, and enhancing the security of existing infrastructures. The team operates in an international context and is currently undergoing significant transformation, requiring an expert with advanced skills in telephony, particularly in software-based telephony solutions using platforms such as Microsoft Teams and other leading providers., * Oversee and maintain telephony infrastructure services, ensuring high availability and performance across the IT environment.
- Manage and execute service changes, including conducting impact assessments and planning rollbacks as necessary.
- Provide Level 3 support for telephony-related issues to beneficiaries, troubleshooting and resolving complex incidents.
- Actively contribute to ongoing and new projects related to telephony and IT workplace solutions.
- Participate in meetings with various entities to align telephony strategies and share technical insights.
- Ensure comprehensive documentation, including procedures, Design Acceptance Tests (DATs), and all other relevant materials, is maintained and up to date.
Requirements
Do you have experience in Telephony?, * Solid skills in MS Teams Telephony solutions
- Knowledge of various Softphone solutions (NTT / ODIGO / AWS Connect / Cisco / Genesys / etc.)
- Legacy telephony understanding (Cisco, PABx, etc.)
Appreciated Skills
- Azure (Azure AD \ AD Connect) and its cross-functional links with other MS solutions/products
- Powershell, to be able to maintain, transform and also create scripts
- Windows servers in general (AD \ DNS \ DHCP \ etc.)
- Infrastructure layers (SBC)
Ready for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment.
Apply now and submit your CV in English!
Benefits & conditions
We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech:
- Comprehensive benefits package.
- Global career opportunities and mobility.
- Flexible work environment supporting work-life balance.
- Exciting projects and upskilling opportunities to shape your role.
- Total wellbeing focus: Beyond professional growth, you'll be able to collaborate with like-minded colleagues to drive meaningful impact through initiatives like our CSR Council, Diversity Council, Women Connect, and many more.
