Service Desk Technician
Role details
Job location
Tech stack
Job description
The Workstation Installation & Operations Engineer will support the infrastructure and IT production. The role involves user support (internal & external), equipment management, troubleshooting, and administration of user accounts and telephony., * Provide user support (levels 0, 1, and 2 for workstations, telephony, smartphones, and VPN access)
- Record and process requests using ticketing tools, escalate to level 2 teams as needed
- Prepare and configure equipment (desktops, laptops, printers, scanners), manage equipment movements and stock
- Troubleshoot and install equipment, contribute to maintenance interventions
- Administer user accounts for relevant tools
- Manage and track requests via ticketing tools
- Oversee telephony management and escalate to third-party operators when necessary
Requirements
Do you have experience in Windows?, * 50% remote
- Language: French (C1) + English
- Years of experience: 5+years, * MS Windows
- Office Suite (Exchange Online, OneDrive, O365)
- DNS
- TCP/IP
- Telephony TOIP
- MS Windows Server
- Active Directory
Appreciated skills:
- Experience in equipment management and stock tracking
- Ability to work in a support and maintenance environment
- Familiarity with ticketing tools and escalation processes
- Strong troubleshooting and installation skills
- Experience in user account administration
Ready for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment.
Apply now and submit your CV in English!, * fluent French and English (Required)
License/Certification:
- French ID or Work Permit (Required)
Benefits & conditions
We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech:
- Comprehensive benefits package.
- Global career opportunities and mobility.
- Flexible work environment supporting work-life balance.
- Exciting projects and upskilling opportunities to shape your role.
- Total wellbeing focus: Beyond professional growth, you'll be able to collaborate with like-minded colleagues to drive meaningful impact through initiatives like our CSR Council, Diversity Council, Women Connect, and many more.
Job Types: Full-time, Permanent
