Technical Support Engineer, Commercial Charging

We are looking for qualified, talented individuals to join our Supercharger Tier 2 Team that ensures the highest availability for the global Supercharger fleet and contributes to the best customer experience. The ideal candidates will have both technical acumen and a proven track record of excellent customer service. If you are passionate about sustainable energy and driven to exceed customer expectations, this may be the role for you. What You'll Do

• Monitor the Tesla Supercharger Global Fleet
• Provide support to field technicians with real-time troubleshooting and any necessary follow-up
• Evaluate technical issues with the Superchargers and work in a creative, pro-active manner to resolve
• Determine if technical issues can be resolved remotely, or if field service intervention is needed
• Educate our field technicians so they can self-diagnose and fix issues on their own
• Escalate critical issues when needed
• Communicate technical concerns with NOC Manager, Service Engineering, or Field Service as necessary
• Accurately record issues and data into CRM database

Do you have experience in Technical support?, * 1-5 years of electrical, energy or electronics related technical experience

• Background in technical support is preferred
• Understanding of distributed generation and/or energy storage systems preferred
• Ability to thrive in both independent and team environments
• Coding skills in languages like Python and ability to run SQL is a plus
• Excellent written and oral communication skills
• Proficiency in English, any additional European language skills are a plus
• Ability to prioritize effectively, handle shifting priorities and troubleshoot
• Available to work 1 weekend every 4-6 weeks
• Experience with CRM systems and MS Office Suite
• Willingness to learn about new and innovative technologies