Software Product Support Engineer, Service Engineering

As a Software Product Support Engineer, you will be in charge of monitoring, analyzing, improving and creating UI & system alerts / DTCs across the fleet, to aid technicians efficiently diagnose issues and lead them towards the appropriate correction. You will also support field investigations (sessions and VORs), monitor and improve ODIN routines, service shell configurations and diagnostic panels for Service Mode.

You will collaborate closely with software developers and system experts in Europe and worldwide to identify and fix issues or propose improvements to enhance the quality of our service diagnostic and repair tools.

The ideal candidate is a self-driven and hands-on problem solver, capable of working across software stacks. What You'll Do

• Monitor alert/DTC trigger rates across vehicle/device fleets
• Reduce alert noise by improving their logic, lowering false positives and enhancing accuracy
• Create new reliable alerts to enhance the diagnosability of our products
• Support field investigations of infotainment/system issues (sessions, VORs)
• Collaborate with worldwide teams to investigate and fix issues that you identify
• Extend capabilities of ODIN routines, Service Shell configs and Service Mode panels

Do you have experience in UI?, * Experience in software analysis, ability to deep-dive across stacks

• Infotainment/System experience (Linux, USB, UI, Audio, Display, Updater, ..)
• Comfortable with Linux environments and system administration
• Excellent critical thinking, problem solving, and communication skills
• A passion for troubleshooting failures, improving code quality, and optimizing system efficiency, monitoring and observability
• Fluent in English