Technical Implementation Specialist

• A global start-up environment with high growth ambitions
• A human-centric company culture
• Hybrid/remote work environment in Finland, Sweden or Netherlands.
• Annual base compensation of 56-61k € (FI & SWE), 63-66k € (NL) for the role & profile outlined below
• 50+ purpose-driven Howspacians working with you to bring meaningful change to life through collaborative learning and engagement!

What will this role have ownership of?

• Lead technical implementation of Howspace Hub (SSO, integrations, data migration)
• Support Sales and Customer Success in technical feasibility assessments, demos and proposals
• Help and support more technical Howspace implementations (SSO, LTI, Integrations, SCORM/xAPI)
• Support Hub admin enablement and onboarding training
• Act as second-line technical contact for Hub usage and configuration questions
• Partner with CSMs to drive adoption and advanced usage
• Document reusable best practices and technical guides
• Produce and update Hub related Help Center articles

Do you have experience in Technical support?, Do you have a Bachelor's degree?, * Hands-on experience in technical project onboarding (SSO, APIs, LTI, integrations)

• Excellent customer communication skills
• Solid project management skills with process discipline, documentation, and risk management
• Demonstrated troubleshooting and problem-solving skills
• Commercial mindset, to run pre-sales demos and technical storytelling
• Cross-functional collaboration skills across Sales, Customer Success, and Product
• Typically requires 3-5 years of experience in Implementation Specialist, Technical Support Specialist or Project Management roles in a scale-up organization within the software, preferably SaaS industry
• Fluent skills in English are required, and skills in Finnish are seen as a great advantage. Other languages, such as Swedish and German, are seen as a benefit