Transformation Assurance Manager (EU CTO Office) [Interim]

We are seeking an experienced and pragmatic Transformation Manager to support a multinational retailer set up a 2nd line of defence for their European CTO Office. The focus will be on establishing a transformation community of practice, defining the framework to support programme assurance, and working with programmes to support adoption of successful delivery practices.

You will work closely with cross-functional stakeholders to assess programme risks, validate programme governance, and ensure that program progress aligns with business and financial objectives., * Running the transformation community of practice: Lead and facilitate the development of the transformation community of practice fostering; including knowledge sharing, feedback loops, and capability building.

• Programme evaluation: Provide a neutral, independent evaluations of ongoing technology transformation and modernization initiatives. Review and assess the status of programs within the Tech Transformation/Modernization portfolio, identify risks, and provide actionable feedback to guide programs to success.
• Program optimization: Collaborate with program leaders to identify areas for improvement in their delivery practices and implement best practices, enhancing delivery efficiency and outcomes.
• Feedback & Reporting: Provide regular updates and strategic recommendations to the EU CTO office and program teams, ensuring alignment with business objectives and priorities.
• Continuous Improvement: Actively contribute to improving internal capabilities by suggesting improvements to project management processes, tracking tools, and risk management frameworks.

Do you have experience in ServiceNow?, Do you have a Bachelor's degree?, * Experience: 10 years+ of experience in project management, technology transformation, or related fields with a strong understanding of governance frameworks and portfolio management.

• Leadership & Facilitation: Proven ability to lead and facilitate cross-functional teams, driving collaboration and knowledge sharing.
• Technical Knowledge: Deep understanding of technology transformation initiatives, including financial management, technology architecture, and governance frameworks.
• Risk & Issue Management: Ability to assess project risks, provide constructive feedback to program teams, and develop effective risk mitigation strategies.
• Stakeholder Management: Strong experience in engaging senior leaders and teams at all levels, aligning diverse perspectives to drive project success.
• Pragmatic & Hands-On Approach: A balance of strategic oversight with hands-on involvement in program assessments, risk management, and process improvement.
• Communication Skills: Excellent verbal and written communication skills, able to report complex findings in a clear, actionable manner.
• Languages: Proficiency in English (Dutch is a plus).

Preferred:

• Experience with tools such as ServiceNow and project portfolio management platforms.
• Previous experience in a 2nd Line of Defence role or similar governance function within a large, complex organization.
• Familiarity with tech modernization and transformation initiatives within retail or consumer packaged goods (CPG) industries.