Application Support Specialist (2nd / 3rd Line)

reliability.Conduct root cause analysis and implement permanent fixes to minimise recurrence of issues.Create and maintain clear technical documentation for supported applications and services.Develop and maintain monitoring and alerting systems using tools such as SolarWinds and Azure Application Insights.Coordinate software releases and maintenance activities (patching, upgrades, etc.).Support continual service improvement initiatives and contribute to IT strategy and roadmaps.Participate in an on-call rota to support production environments.Skills & Experience Required10+ years of IT experience, with extensive hands-on exposure to application support and related technologies.Strong background in 2nd and 3rd line support within complex enterprise environments.Proficient in troubleshooting, analysis, and problem resolution.Experience with monitoring tools (e.g. SolarWinds, Azure Application Insights).Excellent stakeholder management and communication skills.Knowledge of ITIL service management processes.Ability to work collaboratively across multiple teams and business units.Experience in creating and maintaining technical documentation.What's in It for You Competitive salary and comprehensive benefits package Hybrid and flexible working options Opportunities for professional growth and career development Involvement in key business applications supporting enterprise operations Supportive, collaborative IT team environmentHow to ApplyIf you're a proactive Application Support Specialist looking for your next challenge, we'd love to hear from you. Apply now