2nd Line Support Consultant

This role focuses on escalated issue resolution, endpoint management, and close collaboration with 1st line and wider technical teams. You'll be a visible, knowledgeable presence onsite, ensuring users receive clear communication and effective solutions., * Resolve escalated tickets from 1st Line support

• Strong Windows OS and M365 troubleshooting skills

• Experience with Intune and endpoint management

• Basic network troubleshooting capability

• Clear documentation and root cause analysis skills

• Confident communicator with a proactive, customer-focused mindset

• Salary range is dependent on experience

• 35-hour working week (between 8am-7pm, Mon-Fri)

• Fully onsite at customer premises

• 25 days holiday rising to 30

• Company bonus scheme

• Ongoing training and certification support

Clockwork Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Clockwork Recruitment is an Equal Opportunities Employer