Senior IT Analyst

As an ICT Senior Analyst, you'll play a crucial role in delivering smarter, more connected services by:

• Leading the support, development, and enhancement of key business applications
• Providing expert technical advice and guidance across the organisation
• Supporting digital projects that improve customer journeys and reduce manual workloads
• Collaborating with ICT teams to improve systems and resolve technical challenges
• Designing and implementing secure, high-performing IT solutions
• Troubleshooting complex 2nd and 3rd line support issues
• Engaging with stakeholders to understand and deliver their IT requirements
• Maintaining thorough documentation and staying up to date with emerging tech trends

Are you passionate about using technology to make a real impact? We're seeking a skilled and motivated ICT Senior Analyst to join our Applications Development team and help reshape the way services are delivered. This role offers a unique opportunity to be part of a major digital transformation initiative-enhancing customer experience, boosting efficiency, and embedding sustainability into core operations., We're looking for someone who can hit the ground running, with:

• Strong knowledge of Microsoft 365 (Teams, SharePoint, Power Platform, and productivity tools)
• Experience managing both cloud-based and on-premise applications
• Proficiency with Power Platform tools like Power BI, Power Automate, and Power Apps
• Solid understanding of SQL Server and writing complex queries
• Familiarity with data integration and system connectivity
• Experience leading technical projects from concept to delivery
• Knowledge of ITIL and Agile working practices

£40,174 - £43,236 per annum (up to £44,472 for exceptional performance)

• 27 days annual leave, plus bank holidays
• Generous pension scheme with Additional Voluntary Contribution (AVC) options
• Employee Assistance Programme - 24/7 support for legal, financial, and personal issues
• Hybrid working - flexible mix of remote and office-based work
• Retail and lifestyle discounts at top supermarkets, retailers, and restaurants
• Cycle to Work Scheme - save up to 40% on bikes and accessories