IT Support Engineer / Desktop Support Engineer

We are looking for a motivated Deskside Technician - End User Computing to provide onsite technical support for end-user computing devices, peripherals, and IT services. The ideal candidate will bring solid troubleshooting abilities, excellent customer service, and the flexibility to support users in a dynamic environment. You will be responsible for end-user device support, break/fix activities, installations, and ensuring IT services are delivered within agreed service-level agreements (SLAs). This is an excellent opportunity to grow your IT career in a hands-on, customer-facing role., * Provide onsite operational and technical support to end users, resolving issues within defined SLAs.

• Troubleshoot, repair, and maintain desktops, laptops, mobile devices, monitors, and peripherals.
• Perform Install, Move, Add, Change (IMAC) activities, including imaging, staging, and configuration.
• Support users in accessing corporate networks, LAN/WAN, printers, and file services.
• Deliver software installation, upgrades, break/fix, and non-warranty replacement services.
• Configure and support mobile computing platforms and devices.
• Provide VIP support for executives covering desktops, laptops, video systems, docking stations, printers, scanners, and wireless networking.
• Coordinate with facilities teams and third-party providers to execute IMAC requests.
• Track, document, and report incidents and service requests using IT ticketing systems.
• Communicate technical details clearly to both technical and non-technical stakeholders.
• Ensure compliance with IT standards, security policies, and change management processes.

Business Applications, Network Connectivity, Customer Service Skills, English, * 1-3 years of deskside support or end-user computing experience.

• Strong working knowledge of Windows OS (Windows 10/11) installation, upgrades, and troubleshooting.
• Experience with imaging tools (e.g., MDT, Ghost) and data migration tools (e.g., USMT).
• Knowledge of hardware/software configuration, network connectivity, and backup/recovery processes.
• Familiarity with MS Office, mobile device support, and enterprise business applications.
• Basic understanding of networks, telecom, and compute/storage environments., * Strong analytical and troubleshooting abilities.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple priorities.
• Fluent in English (mandatory).