Desktop Support Specialist (L1)

Seeking a skilled and enthusiastic Onsite Support Engineer to provide high quality technical support, resolve hardware and software issues, maintain smooth IT operations, and ensure strong user satisfaction., * Perform Installs, Moves, Adds, and Changes IMACD for hardware and software

• Serve as a key onsite contact for end user support teams and manage SLAs effectively
• Provide break fix support for hardware, software, and mobility issues
• Handle backup tape rotations, tape library systems, and coordinate server reboots
• Ensure proper provisioning, configuration, and delivery of IT equipment for office based and remote users
• Troubleshoot and maintain desktops, laptops, tablets, mobile devices, printers, VoIP phones, and peripherals
• Collaborate with internal IT teams to ensure seamless service delivery
• Oversee desktop imaging, security patching, and ensure all devices meet configuration standards

Do you have experience in Windows?, Experience: 1 to 2 years of relevant experience

Contract Duration: 12 months (with the possibility of extension up to 3 years based on performance)

Language: Spanish (C1, min B2) and English (B1, B2)

Prerequisite: Must have full-time legal right to work in Spain, * Strong knowledge of Windows 10 and Windows 11

• Experience with Active Directory and Azure
• Proficiency in Microsoft Office Suite support
• Familiarity with Service Now or Remedy
• Understanding of SCCM, Intune, and Mobile Device Management platforms
• Basic networking concepts including wired or wireless troubleshooting and switch management
• Experience in desktop or laptop hardware replacement, peripheral installation, and system imaging

Soft Skills

• Strong customer service and communication abilities with a user friendly approach
• Ability to work efficiently in a fast paced environment and handle multiple priorities
• Professional attitude with the ability to maintain positive interactions with clients
• Capability to create technical documentation and contribute to knowledge base articles