IT Support Technician

We are seeking a proactive and customer-focused 1st Line Support Desk IT Technician to provide technical assistance and first-line support to end users. You will act as the first point of contact for IT-related queries, primarily within a Microsoft-based environment, ensuring incidents are logged, diagnosed, and resolved efficiently., * Serve as the first point of contact for users via phone, email, or ticketing system.

• Log, triage, and resolve support related tickets.
• Provide technical support for Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, etc.).
• Troubleshoot and support Windows 10/11 desktops, laptops, and peripherals.
• Assist with Azure/Active Directory user account management (password resets, group memberships, permissions).
• Support Microsoft Intune and other endpoint management tools.
• Maintain and update documentation, FAQs, and knowledge base articles.
• Escalate unresolved issues to 2nd Line or specialist teams when necessary.
• Install, configure, and maintain standard software and hardware.
• Ensure all incidents and service requests meet agreed SLAs.
• Contribute to continuous improvement initiatives within the IT support function.

Do you have experience in Windows?, * A minimum of 1 year experience in a similar role is essential.

• CompTIA A+ certification is preferred.
• Excellent communication skills, with the ability to support users at all technical levels.
• Strong troubleshooting and problem-solving skills to resolve issues.
• Knowledge of Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
• Good understanding of Windows 10/11 operating systems, desktop hardware, and peripherals.

• £26,000 - £28,000 salary, depending on experience.
• 33 days annual leave per year.
• Early Friday finish and Hybrid Working Policy (2 days at home, 3 days in office upon passing probation).
• Enhanced leave; including sickness, maternity and paternity.
• Employee Assistance Program (GP Line, counselling sessions, free advice).
• Health Cash Plan (reclaim appointment costs).
• Life cover.

INDLP

No Agencies - At EU Automation we pride ourselves on our talent acquisition team and direct recruitment strategies. Unsolicited communication from recruiters will not be acknowledged, and EU Automation will not be held liable for any fees.

You may know this role as 1st Line Support Technician, 1st Line IT Technician or Helpdesk Support Technician.     If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

At EU Automation, we connect manufacturers with a global supply of automation parts, ensuring they can avoid costly downtime. No matter where in the world, we are committed to helping businesses save millions in lost revenue and making manufacturing possible.