IT Manager

IT Manager-£46,000-£50,000- Stonehouse, Gloucester Key Responsibilities:Service Delivery Management: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLA's and maintaining high standards of service delivery.Team Management: Lead, mentor, and develop the technical support team, providing guidance and support to enhance their skills and performance.Customer Facing Service Reviews: Conduct regular service reviews with customers to ensure their needs are being met and to identify areas for improvement.Complaints Management: Handle customer complaints effectively, ensuring timely resolution and maintaining customer satisfaction.Upstream Reporting: Provide regular reports to directors on service performance, team activities, and any issues that need to be addressed.System Maintenance and Upgrades: Oversee regular system checks, updates, and maintenance to ensure optimal performance and security compliance.Project

Management: Lead and manage IT projects, including system upgrades, migrations, and new implementations. Ensure projects are completed on time and within budget.Stakeholder Engagement: Collaborate with stakeholders to understand their needs and provide expert guidance on IT solutions.Quality Assurance: Ensure that all IT solutions are thoroughly tested and meet quality standards before deployment.The BenefitsBreakfast and fruit provided everyday.25 days holiday plus your birthday and bank holidays.Private medical cover after 1 year of service.Free subscription to PerkBox discounts and Wellness app.Annual Flu jabs.The PersonExperience: Minimum of 3 years' experience in a technical support or IT management role, preferably in a Managed Service Provider (MSP) environment.Leadership Skills: Demonstrated ability to lead and manage a team effectively, with excellent mentoring and communication skills.Performance Management: Experience in conducting performance reviews and maintaining regular performance reporting.Customer Service: Customer service-focused with strong attention to detail and the ability to communicate effectively with customers at all levels.Problem-Solving: Advanced problem-solving abilities, able to gather and analyse information effectively.Project Management: Proven experience in managing IT projects, with the ability to deliver on service KPIs and manage external suppliers.Technical Expertise: Knowledge of IT systems, network infrastructure, and cybersecurity best practices. This is an urgent vacancy, so please apply early to avoid disappointment.