System Support Officer

As a System Support Officer, you will provide first and second-line support to users of our core case management systems (currently including Liquidlogic and Capita), helping to resolve issues, improve functionality, and maintain business continuity. You will support with system developments and upgrades, ensuring effective testing, training, and data quality, while liaising with third-party suppliers and service colleagues to deliver solutions that meet business needs.

This is a varied role where you will contribute to system development roadmaps, deliver user training, and support change management processes that ensure our systems remain fit for purpose. Working closely with colleagues in Business Intelligence, you will also help align systems architecture with wider council priorities, including statutory reporting and corporate performance monitoring., * Providing first/second line helpdesk support for social care and specialist systems, investigating and resolving sometimes complex issues.

• Liaising with third-party suppliers to log, monitor, and resolve system problems, ensuring staff are updated throughout.
• Managing system developments and upgrades end-to-end using structured project management methods.
• Delivering user training, setting up new profiles and permissions, and supporting an in-house training function.
• Engaging positively with colleagues at all levels, using strong communication skills to explain system solutions clearly.
• Supporting data quality and governance, ensuring systems meet statutory reporting needs and integrate with Power BI reporting.
• Developing documentation such as workflow maps and guidance to help staff use systems effectively.
• Handling sensitive data appropriately in line with the Data Protection Act and Council policies.

We are looking for a highly skilled and motivated System Support Officer to join our Business Intelligence team at Rutland County Council. This is a fantastic opportunity for an experienced systems professional to play a crucial role in supporting, developing, and enhancing our social care case management systems and other specialist platforms that underpin vital services across the Council., We are looking for a candidate who has:

• Good knowledge of information management systems and databases.
• Experience of system support, development, and configuration, ideally in a social care setting.
• Project management skills, with the ability to deliver under pressure and to tight deadlines.
• Experience designing and delivering training for system users.
• A strong understanding of data quality and governance.
• Excellent communication and interpersonal skills, with a positive, solutions-focused attitude.
• The ability to work independently, manage competing priorities, and remain flexible to meet service needs.

A formal qualification with relevant IT content (or equivalent demonstrable experience) is essential, and project management experience or qualifications (e.g. PRINCE2) are desirable. Why Join Us? Our offer to you…..

Rutland Council is committed to Flexible Working and understands the benefits of supporting employees to manage their work and life balance, whilst meeting the needs of the service. We are committed to supporting and empowering our staff to be the best workers that they can be and Rutland Council is the place you want to be. Our benefits go beyond the salary - being part of a great team, excellent Local Government Pension, generous annual leave, opportunities to learn and develop your career, and a demonstrable commitment to supporting the health and wellbeing of our staff. Whilst the base for this post is Oakham, Rutland, the Local Authority offers a hybrid working practice. As well as working from home, we feel it is important that you have the opportunity to spend time in the workplace with your colleagues to help you learn, develop and engage.