Service Desk Administrator

This is a brilliant opportunity for a candidate with supreme office administration/customer service experience. Working for a business who have a fantastic company culture and is highly supportive, you will be responsible for answering inbound calls, responding to emails and logging information onto the system. This role sits within the company's service team so candidates will need to have excellent telephone manner and 5 star customer service skills, as well as strong data entry skills.

Role requirements:

• Answering inbound calls and responding within agreed SLA's
• Respond to emails received in the service inbox
• Creating quotes
• Closing service reports
• Creating and managing returns
• Manage stock adjustments
• Creating contracts
• Logging calls for Engineers attendance

• Strong customer service skills
• Good data entry skills
• Highly organised and able to work in a fast-paced environment
• Working knowledge of SAP and MS Excel would be advantageous

If this sounds like the role for you, don't wait - apply today with your up-to-date CV! If it's not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they're placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog. Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful. A little more about us: We are Top Flight Recruitment Ltd (trading as Uxbridge Employment Agency and Windsor Employment Agency), and act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles. All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert. We never charge fees to work-seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003. We take your privacy seriously. Please see our website for our full Data Privacy Notice