Service Desk Administrator

Hunters' well-established client, based in Southwick, is seeking a confident and organised Service Desk Administrator to join their busy and friendly team. The company is a highly respected local business known for its excellent customer service and long-term client relationships., This is a fast-paced and varied position where no two days are the same. The Service Desk Administrator will act as the key point of contact between customers and engineers, ensuring that jobs are booked, scheduled, and completed efficiently., * Manage incoming service calls and emails, providing professional and timely customer support.

• Book and schedule engineers for jobs across the UK, ensuring efficient route planning and time management.
• Use the company's CRM system to log, update, and track jobs from initial enquiry through to completion.
• Maintain clear communication with customers, engineers, and internal teams.
• Handle last-minute changes and updates to engineer schedules, prioritising tasks effectively.
• Follow up on outstanding jobs, ensuring all paperwork and reports are completed accurately.
• Support wider office administration tasks as required.

Do you have experience in Organizational skills?, The role requires excellent communication skills, strong organisational ability, and a proactive approach to problem solving. You'll need to think on your feet, stay calm under pressure, and be comfortable managing a constantly changing workload., * Previous experience in an administrative, scheduling, or service desk role.

• Strong customer service and communication skills - confident over the phone and email.
• Proactive, adaptable, and able to think on your feet in a dynamic environment.
• Experience using CRM systems and Microsoft Office (especially Outlook and Excel).
• Excellent organisational skills and attention to detail.
• Good geographical knowledge of the UK to assist with efficient engineer scheduling.
• A positive attitude and ability to work well as part of a supportive team.

• Full-time, permanent position with immediate start available.
• Friendly, supportive working environment within an established business.
• Varied and rewarding role where you'll be a key part of the operations team.
• Hours: Monday to Friday, 8:30am - 5:00pm