IT Support Officer

• Provide 1st and 2nd line technical support for hardware and software issues.

• Install and configure operating systems, devices, and peripherals.

• Set up workstations and user accounts for new joiners.

• Assist with IT inventory management and procurement.

• Perform routine IT-related checks and procedures.

• Monitor and maintain WiFi access points, network infrastructure, and internet connectivity.

• Manage and support CCTV and access control systems.

• Provide IT support to staff, crew, and engineers on site.

• Minimum of 1 year of experience in a similar IT support or helpdesk role.

• Basic knowledge of Office 365 applications.

• Familiarity with Entra ID (Azure AD), Microsoft Intune, and TCP/IP networking.

• Strong problem-solving skills and the ability to manage and prioritise issues effectively.

• Excellent verbal and written communication skills.

• Willingness to learn and work collaboratively as part of a team.

• A valid and clean UK driving licence is preferred.

Education & Experience

• Diploma-level education in IT or industry certification (e.g. CompTIA A+), or equivalent hands-on experience.

• Salary will be based on experience and qualifications.

What We Offer

• Competitive salary package.
• Generous annual leave entitlement.
• Company provided healthcare and pension scheme.
• Training and professional development.
• A friendly and performance focused environment, where everyone's perspective is heard, and every achievement valued.

AirX Jet Support is a leading provider of high-quality aviation maintenance services, dedicated to ensuring the safety, reliability, and efficiency of our fleet. We are now looking for a reliable and hands-on IT Support Officer to join its office-based team in Stansted. This is a great opportunity for someone with a strong foundation in IT support who's ready to grow in a fast paced, technical environment.